Qantas Frequent Flyer: The Ultimate Guide

Qantas, short for "Queensland and Northern Territory Aerial Services", is Australia's flag carrier and the world's second-oldest airline. Continuously operated since 1920, Qantas maintains the most extensive domestic and international route network in Australia and enjoys not only a sterling safety record, but also an enviable reputation as a preeminent international long-haul carrier.

The airline's frequent flyer program, aptly named Qantas Frequent Flyer, was established in 1987. Recently, it achieved an important milestone of 10 million members, all of whom can earn and redeem points for flight awards, upgrades, hotels, and more. In addition, loyal frequent fliers can attain four published elite status tiers and enjoy a plethora of travel perks when flying on Qantas, Jetstar (a wholly owned low-cost subsidiary), oneworld and other partner airlines.

Joining Qantas Frequent Flyer

Joining the Qantas Frequent Flyer program is easy, but residents of Australia will incur a one-time fee of $89.50 AUD, while residents of New Zealand will incur a one-time fee of $50 NZD. Other prospective members can join for free. You can even earn points for eligible flights you've already taken, up to 30 days prior to the date you joined.

Earning Qantas Frequent Flyer Points

Huge changes have been sweeping the world of frequent flyer programs as of late, and one of the first airlines to completely overhaul the way members earn redeemable points and status credits is Qantas. Similar to legacy carriers in the United States, Qantas Frequent Flyer used a mileage-based earning structure since its inception, with members earning one point per mile flown. From July 1, 2014 onward, however, members began earning points based on travel within/between specific regions, such as Domestic Australia Short Flights, North West Australia to North East Asia, etc. For a detailed look at how Qantas defines these regions, click here.

Another major change to the earning structure involves the expansion of Qantas Frequent Flyer fare categories from the previous five to the current eight:

  • Discount Economy
  • Economy
  • Flexible Economy
  • Premium Economy
  • Flexible Premium Economy
  • Business
  • Flexible Business
  • First

Each category now earns different base points according to the regions traveled, and the old system of awarding additional bonus points based on class of service now no longer exists. With these changes, it becomes more important than ever to check the booking class of your ticket so that you know exactly how many points you will earn. Refer to the chart below to understand the correlation between booking classes, fare types, and the new fare categories:

New Fare Category
Fare Type
Booking Class
Discount EconomyRed e-DealE, G, N, O, Q, S
Flexible EconomyFlexi-Saver / Fully FlexibleB, H, K, L, M, V, Y
BusinessBusiness Sale / Business SaverD, I
Flexible BusinessBusinessC, J
Qantas InternationalDiscount EconomyEconomy SaleN, O, Q
EconomyEconomy SaverG, K, L, M, S, V
Flexible EconomyEconomy Flex / Premium Economy SaleB, H, Y, T
Premium EconomyPremium Economy SaverR
Flexible Premium Economy Premium Economy FlexW
BusinessBusiness Sale / Business SaverD, I
Flexible BusinessBusiness FlexC, J
FirstFirstA, F
JetstarEconomyEconomy Starter PlusB
Flexible EconomyEconomy Starter MaxY
BusinessBusiness MaxJ

Based on the above criteria, we now have a better understanding of how base points earnings are determined. Note that Qantas still maintains a minimum points guarantee, which means you'll earn at least 800 points even on discount short-haul tickets. The table below consolidates all of this data and lists the Qantas Points and Status Credits (we'll get to this in a minute) you'll earn according to the regions traveled and fare category:

Within / Between Regions
Discount Economy
Flexible Economy
Premium Economy
Flexible Premium Economy
Flexible Business
Domestic Australia Short FlightsQantas Points400*400*600*900*1,000*1,4001,6001,800
Status Credits1010202020404560
Domestic Australia Medium FlightsQantas Points700*700*1,100*1,4001,5502,1002,3502,800
Status Credits1515303030607090
Domestic Australia Long FlightsQantas Points1,4501,4502,2002,7002,9003,3003,6004,400
Status Credits20204040408095120
East Coast AustraliaNew ZealandQantas Points1,0001,3751,7502,1252,3002,5002,8753,250
Status Credits20254040508090120
East Coast USAWest Coast USAQantas Points1,3001,9502,6003,2503,6003,9004,5005,200
Status Credits20254040508090120
North West AustraliaSouth East AsiaQantas Points1,4501,8252,2002,7002,9003,3003,6004,400
Status Credits20254040508090120
DubaiUK / Europe, South East Asia, or North AfricaQantas Points1,7002,5503,4004,2504,6005,1005,9506,800
Status Credits2535505060100110150
North West AustraliaNorth East AsiaQantas Points2,5003,7505,0006,2506,9007,5008,75010,000
Status Credits3040606070120135180
East Coast AustraliaNorth East or South East AsiaQantas Points2,6003,9005,2006,5007,2007,8009,10010,400
Status Credits3040606070120135180
North West AustraliaDubai or South AfricaQantas Points3,0004,5006,0007,5008,2509,00010,50012,000
Status Credits3545707080140160210
East Coast AustraliaHonoluluQantas Points3,0004,5006,0007,5008,2509,00010,50012,000
Status Credits3545707080140160210
UK / EuropeNorth East or South East AsiaQantas Points3,6005,4007,2009,0009,80010,80012,60014,400
Status Credits4055808090160175240
AustraliaSouth Africa or South AmericaQantas Points3,7505,6257,5009,37510,30011,25013,12515,000
Status Credits4055808090160175240
East Coast AustraliaWest Coast USA or DubaiQantas Points4,5006,7509,00011,25012,40013,50015,75018,000
Status Credits45609090115180200270
AustraliaUK / Europe or East Coast USAQantas Points6,2009,30012,40015,50017,00018,60021,70024,800
Status Credits7095140140160280310420
*Minimum Points GuaranteeQantas Points8008001,2001,2001,2001,4001,4001,400

It's important to note that base points (including the minimum points guarantee) are awarded based on flight segments, as long as each segment contains a unique flight number. If you have to change aircraft but the flight number does not change, it is considered the same flight. Conversely, if the flight number changes during your journey, even if you continue on the same aircraft, this is considered two flights. Thus, if you purchase a discount economy ticket flying from SYD to MEL and then on to LAX with two separate flight numbers, you will earn a total of 5,300 points (800 minimum points guarantee for SYD-MEL plus 4,500 points for MEL-LAX).

Of course, it would be a hassle to look up the earn rates every time you fly, so Qantas has created a handy tool to help passengers quickly calculate the points they'll earn for an upcoming trip. As a oneworld member airline, most flights on alliance partners also earn points and status credits. For additional earn rates on oneworld and other partner airlines as well as codeshare flights, visit the Qantas Airline Earnings Tables.

More Earning Partners

Flying on Qantas, Jetstar, and oneworld partner airlines may be the most obvious way to rack up points, but don't overlook the earning power from hundreds of additional Frequent Flyer partners. At your local Woolworths supermarket stocking up on Vegemite and Tim Tams? Present your Qantas Frequent Flyer linked Woolworths Everyday Rewards card during checkout and you can earn one point per dollar spent over $30 AUD. The same goes for Big W department stores, Beer Wine Spirits stores, and Caltex Woolworths fuel outlets. Fancy some flowers for your mum? Skip the local florist and purchase a bouquet directly from the Qantas Frequent Flowers website and you'll earn five points per dollar spent. When shopping with partners, don't forget to provide your Qantas Frequent Flyer number to ensure that your points will be credited! Below is a comprehensive list of links to additional points-earning partners:

Qantas Points Earning Partners
Avis Car RentalBudget Car RentalQantas Hotel BookingQantas Partner HotelsHilton
HyattInterContinental Hotels GroupMarriottQantas DriveQantas Valet Parking
Qantas CashBankwest Transaction AccountE*TRADEMacquarie Bank Flyer Home LoanOnePath Life Insurance
Qantas Credit UnionWoolworthsBig WBeer Wine Spirits & CellermastersQantas Frequent Flowers
Caltex WoolworthsQantas Duty FreeFresh Fragrances & CosmeticsVendomeOptus Mobile
Qantas RestaurantsQantas epiQureQantas ActivitiesQantas CruisesCruiseco
Mr AristotleTravelexQantas HolidaysiSelectSnap Printing
LK Property GroupLJ Hooking Real EstateSecure ParkingSkimax Ski PackagesQBE Insurance

Qantas Credit Cards

When it comes to credit cards, Qantas truly puts other international airlines to shame. The Flying Kangaroo really gets around town by partnering with virtually every major bank in Australia. The result? An unbelievable list of more than 45 credit cards that can earn Qantas Points on everyday purchases. For a detailed comparison of all the cards, including bonus offers, earnings on eligible spend, annual fees, interest rates and more, head on over to the Qantas Credit Card Selector.

One of our favorites is the ANZ Frequent Flyer Credit Card, which currently includes a generous bonus offer and also allows you earn unlimited Qantas Points on eligible purchases - all for a reasonable annual fee, which is even waived for the first year:

ANZ Frequent Flyer Credit Card

  • Annual fee of $95 AUD per year, waived for the first year.
  • Earn 1 Qantas Point per $1 AUD spent on eligible purchases for the American Express product.
  • Earn 0.5 Qantas Points per $1 AUD spent on eligible purchases for the Visa product.
  • Uncapped Qantas Points earning.
  • Must be a permanent Australian resident, over 18 years of age, and have a good credit rating with a minimum annual income of $50,000 AUD.

Using Qantas Frequent Flyer Points

With so many different earning opportunities, it should come as no surprise that Qantas also provides a dizzying array of redemption options once you've accumulated a plentiful stockpile of points. The good news is that Qantas Frequent Flyer offers no less than five different flight award types. The bad news is that it can be difficult to wade through all of the rules and requirements associated with the different choices. Let's start by covering some of the basics:

Qantas & Partner Classic Awards

This is the most popular and best value award option, and the vast majority of Qantas Frequent Flyer members redeem their hard-earned points in this category. Winning the popularity contest isn't always a blessing, however, as Qantas & Partner Classic Awards seats are limited, especially during school and public holidays. With availability starting 353 days in advance, it pays to start planning that ultimate dream vacation as early as possible.

The Qantas Classic Award table below categorizes the points requirements into zones based on distance traveled. This table applies to all Qantas flights as well as the following partner airlines: Airnorth, Fiji Airways, Air Vanuatu, American Airlines, Emirates, Jetstar (when combined with other airlines in the Qantas & Partner Classic Awards tables), QantasLink, and US Airways.

One-Way Miles
10 - 6008,00012,00016,00024,000
2601 - 1,20012,00018,00024,00036,000
31,201 - 2,40018,00027,00036,00054,000
42,401 - 3,60025,00037,00050,00075,000
53,601 - 4,80030,00045,00060,00090,000
64,801 - 5,80036,00054,00072,000108,000
75,801 - 7,00042,00063,00084,000126,000
87,001 - 8,40048,00072,00096,000144,000
98,401 - 9,60056,00084,000112,000168,000
109,601 - 15,00064,00096,000128,000192,000

Remaining worldwide airline partners will instead use the Partner Classic Award table below. These airlines include airberlin, Aer Lingus, Air Niugini, Alaska Airlines, Alitalia, British Airways, Cathay Pacific, China Eastern, Dragonair, El Al, Finnair, Iberia, Japan Airlines, Jet Airways, LAN, Malaysia Airlines, Qatar Airways, Royal Jordanian, S7 Airlines, South African Airways, Sri Lankan Airlines, and TAM.

One-Way Miles
10 - 60010,00015,00018,00026,000
2601 - 1,20014,00021,00026,00038,000
31,201 - 2,40020,00030,00038,00056,000
42,401 - 3,60028,00042,00053,00078,000
53,601 - 4,80035,00052,50065,00095,000
64,801 - 5,80042,00063,00078,000114,000
75,801 - 7,00050,00075,00092,000134,000
87,001 - 8,40056,00084,000104,000152,000
98,401 - 9,60065,00097,500121,000177,000
109,601 - 15,00075,000112,500139,000203,000

Don't want to bother referring to the tables every time you need to book a Qantas & Partner Classic Award? Head on over to the handy Points Calculator, where you can enter a multi-segment itinerary to see exactly how many points it will take to reach paradise before it's lost for good. If you haven't decided on where paradise is yet, Qantas will even give you some inspiration based on the size of your points stash.

Jetstar Classic Awards

If an award trip only includes flights with Jetstar, Jetstar Asia, Valuair, and Jetstar Japan, or a combination thereof, then the Jetstar Classic Award table below will apply. Note that if an award contains a mix of Qantas, partner, or Jetstar flights, the points required will be calculated either wholly from the Qantas & Partner Classic Awards tables, or from the sum of points derived from both the Qantas & Partner Classic Awards tables and the Jetstar Classic Award table (with each segment calculated from its respective table), whichever total ends up being lower.

One-Way Miles
10 - 6006,40012,800
2601 - 1,2009,60019,200
31,201 - 2,40014,40028,800
42,401 - 3,60020,00040,000
53,601 - 4,80024,00048,000
64,801 - 5,80028,80057,600
75,801 - 7,00033,60067,200
87,001 - 8,40038,40076,800
98,401 - 9,60044,80089,600
109,601 - 15,00051,200102,400

oneworld Classic Awards

Unlike Qantas & Partner Classic Awards or Jetstar Classic Awards, oneworld Classic Awards are based on return trips, not one-way segments. These awards are great for longer itineraries with multiple stopovers. However, there are a number of important restrictions that should be noted:

  • oneworld Classic Awards must include at least two oneworld airlines other than Qantas, and does not include travel on any airline that does not belong to the oneworld alliance (e.g. Jetstar).
  • oneworld Classic Awards cannot exceed 35,000 miles (56,315 kilometers).
  • oneworld Classic Awards will be charged as a return trip. Itineraries finishing in a port other than the origin must include the distance to return directly to the origin when calculating the total distance for the itinerary.
  • Up to five free stopovers are permitted, and no additional stopovers are allowed. Only one stopover and two transfers are permitted in any one city.
  • Surface segments (open jaws) are permitted. However, the distance between the disembarkation point and the next embarkation point will be included when calculating the total distance for the itinerary.
  • Mixed-class travel will result in the entire itinerary being calculated based on the highest class booked.
Return Miles
10 - 1,20030,00045,00060,00090,000
21,201 - 2,400 40,00060,00080,000120,000
32,401 - 4,80055,00082,500110,000165,000
44,801 - 7,20075,000112,500150,000225,000
57,201 - 9,60085,000127,500170,000255,000
69,601 - 11,600100,000150,000200,000300,000
711,601 - 14,000110,000165,000220,000330,000
814,001 - 16,800120,000185,000240,000360,000
916,801 - 19,200130,000195,000260,000390,000
1019,201 - 35,000140,000210,000280,000420,000

Qantas & Jetstar Any Seat Awards

Any Seat Awards allow you to book any available seat on Qantas and Jetstar flights, providing greater choice and flexibility. Limited partner airlines are also eligible when offered as a Qantas or Jetstar flight. Booking an Any Seat Award is easy: Simply search for a standard revenue flight on Then on the results page, select the "View in Points" check box in the upper right corner of the table to see available Any Seat Awards. You must be logged in as Qantas Frequent Flyer member in order to view Any Seat Awards. Better yet, you can even use the Points Plus Pay feature to purchase your ticket with a combination of points and cash. As long as you have a minimum of 5,000 points for Qantas flights or 3,500 points for Jetstar flights, you'll be able to use the convenient slider bar to select exactly how many points you want to use and how much you want to pay.

Qantas Flight Upgrade Awards

Tired of having your rear stuck in the rear of the aircraft? Now you can upgrade your life (and your flight experience) with Qantas Flight Upgrade Awards. All Qantas operated domestic services and international services with a QF flight number from 1 to 199 can be upgraded. Only certain booking classes are eligible, so be sure to review all the details before requesting an upgrade. To register, simply log into your Qantas Frequent Flyer account and view "Your Bookings", then select "Upgrade" for your desired flight. Of course, priority will be based on Qantas Frequent Flyer membership levels, but don't worry. If your upgrade doesn't clear, no points will be deducted. Visit the Qantas Flight Upgrade Award tables to see the points required for an upgrade from select fare categories.

Redeem For Hotels, Gifts, And More

Just like on the earning side, Qantas provides a number of ways to redeem your points. Whether you want to book a luxury hotel to compliment your flight award, or you're looking to upgrade your 1983 Walkman with the latest Samsung electronics, Qantas has your desires covered. Go ahead and browse all of the non-flight redemption offers below:

Qantas Points Redemption Partners
Qantas Hotel
Qantas StoreQantas epiQure
Travel InsuranceWoolworths
Auto Rewards

Transferring And Purchasing Points

One of the more generous benefits of the Qantas Frequent Flyer program is the ability to transfer points between family members. This can be ideal in a situation where family members may have enough points for an award flight together, but not individually. Transfers are restricted by the following guidelines:

  • Minimum of 5,000 to maximum of 100,000 points per transfer.
  • Maximum of four transfers in any 12 month period.
  • Family transfers do not count as account activity for the purposes of preventing points expiration.
  • Eligible family members include husband/wife, parent/step-parent, domestic partner/de facto, child (including foster/step-child), brother/sister, half brother/sister, grandparent, grandchild, son/daughter-in-law, brother/sister-in-law, father/mother-in-law, uncle/aunt, nephew/niece, and first cousin.
  • You can transfer points for free online or by calling the Frequent Flyer Service Center
    (fees apply).

Additionally, if you're short just a few thousand points for an award redemption, Qantas gives you the opportunity to purchase points in blocks of 500, with a maximum of 20,000 points per purchase. Only one purchase is allowed every 12 months. Note that purchases are permitted in conjunction with a specific award in mind only, and members may not purchase more than 15% of the points required for an award. To see the cost of points, visit the Qantas Top-up Points website. Once you have an award in mind, contact the Frequent Flyer Service Center to purchase your points and book your flight.

Be aware that Qantas Points will expire if you have no account activity within an 18 month period. You can keep your account active by earning or redeeming points at least once every 18 months (family transfers do not count).

Status Credits And Tier Benefits

So you've paid attention to the Qantas Points earning tables, flew hundreds of thousands of miles, and accumulated a massive hoard of Status Credits over the course of one membership year. Now what? Well, for starters, you get to be pampered like a joey relaxing in the cushy pouch of the Flying Kangaroo. How pampered? That depends heavily on the membership tier you fall into, of course. Let's consolidate all of the membership requirements and benefits for each tier into one easy-to-read table:

Membership Tier Requirements
SilverGoldPlatinumPlatinum One
Status Credits required to reach300


1,4003,600 (at
least 2,700
on Qantas marketed
Status Credits required to keep2506001,2003,600 (at
least 2,700
on Qantas marketed
Travel Benefits
SilverGoldPlatinumPlatinum One
Status Points bonus with Qantas & Jetstar50%75%100%100%
Status Points bonus with American Airlines & US Airways25%75%100%100%
Priority phone service
Preferred seating
Complimentary seating with Advance Seat Selection
Preferential access to Qantas Classic Award seats
Priority economy seat purchase--
Confirmed international upgrades - from 2 days to departure--
Confirmed international upgrades - from 7 days to departure---
Highest upgrade priority---
Preferential access to international upgrades for family members---
Platinum One special service team support---
Access to extra seats for Qantas Classic Awards & Flight Upgrade Awards---
Waive flight award assistance fees---
Complimentary exit row seating---
At The Airport
SilverGoldPlatinumPlatinum One
Domestic priority check-in-Premium service deskPremium
service desk
service desk
International priority check-inPremium Economy counters
(where available)
Business countersBusiness/First counters
Business/First counters
Priority waitlist/airport standby
Domestic priority boarding--
International priority boarding-
Additional checked baggage allowance
Chip-enabled Qantas card
Complimentary Q bag tags
Access to premium security lanes-


Priority checked baggage-
On departure upgrades for domestic Qantas flights using points-
In The Lounge
SilverGoldPlatinumPlatinum One
Qantas ClubOne free invitation
Domestic Business--
International Business-
oneworld® Business-
oneworld® First, Qantas First, and Emirates First--
oneworld® Benefits
SilverGoldPlatinumPlatinum One
oneworld® TierRubySapphireEmeraldEmerald
Access to Business Class priority check-in
Access to preferred or pre-reserved seating
Priority on waitlists and when on standby
Priority boarding-
Access to Business Class lounges-
Access to Qantas Domestic Business Lounges--
Fast track at security lanes--
Extra baggage allowance--
Access to First Class priority check-in--
Access to First Class lounges--

Note that in order to reach any of the Qantas Frequent Flyer membership tiers, you must have a minimum of four eligible flights with Qantas, QantasLink, or Jetstar. Once you've qualified for Silver, Gold, Platinum, or Platinum One membership, you'll be able to enjoy the benefits for at least 12 full months. The earlier in the membership year you reach the Status Credits thresholds, the longer you'll get to enjoy the benefits. Additionally, for every 500 Status Credits you earn on eligible Qantas and Jetstar flights within a single membership year, you'll receive a Loyalty Bonus of 8,000 Qantas Points, up to a maximum of 32,000 Loyalty Bonus points each year.

Qantas Club Lounges

As a Qantas Frequent Flyer Gold, Platinum, or Platinum One member, you'll have access to some of the most exclusive lounge spaces in the Qantas and oneworld portfolio. Of course, the higher the status, the more benefits and access you'll be able to enjoy. Platinum and Platinum One members have the ultimate privilege of experiencing the world-renowned Qantas International First Lounge in Sydney and Melbourne. There, guests can feast on sumptuous á la carte dishes designed by Neil Perry, head chef and founder of Rockpool restaurants in Australia, or indulge in a massage at the tranquil day spa.

Internationally, Frequent Flyer Gold members and above receive complimentary access to oneworld Business or First Class Lounges. One of the most recent additions can be found at the brand new Tom Bradley International Terminal in LAX. The Business Class Lounge opened back in June 2014 to rave reviews. Feel like imbibing in some spirits? Head on over to the contemporary bar and choose from their rotating selection of signature cocktails. And in true California fashion, members can even dine on a variety of street tacos at a re-creation of the quintessential LA taco stand. The Qantas First Class Lounge opened in January 2015 as one of the newest lounges in the TBIT terminal, with an a la carte dining area.

Before you eagerly book the next flight out to Los Angeles, let's take a look at the worldwide lounge access rules associated with each membership level:

Qantas Club
Domestic Business Lounges
International Business Lounges
oneworld® Business Lounges
oneworld® First, Qantas First, and Emirates First Lounges
SilverOne complimentary invitation

(no guests allowed)
GoldOnward flight must be on a Qantas, Emirates, Jetstar, or oneworld® flight

(1 guest allowed and does not need to be traveling)
-Onward flight must be on a Qantas, Emirates, Jetstar, or oneworld® flight

(1 guest allowed and must be traveling on the same flight)
Onward flight must be on a oneworld® flight

(1 guest allowed and must be traveling on a oneworld® flight)
PlatinumMust be traveling the same day on a Qantas, Emirates, Jetstar, or oneworld® flight

(2 guests allowed and do not need to be traveling)
Must be traveling the same day on a Qantas, Emirates, Jetstar, or oneworld® flight

(2 guests allowed and do not need to be traveling)
Onward flight must be on a Qantas, Emirates, Jetstar, or oneworld® flight

(1 guest allowed and must be traveling on the same flight)
Onward flight must be on a oneworld® flight

(1 guest allowed and must be traveling on a oneworld® flight)
Onward flight must be on a Qantas, Emirates, Jetstar, or oneworld® flight

(1 guest allowed and must be traveling on the same flight)*
Platinum OneMust be traveling the same day on a Qantas, Emirates, Jetstar, or oneworld® flight

(2 guests allowed and do not need to be traveling)
Must be traveling the same day on a Qantas, Emirates, Jetstar, or oneworld® flight

(2 guests allowed and do not need to be traveling)
Onward flight must be on a Qantas, Emirates, Jetstar, or oneworld® flight

(1 guest allowed and must be traveling on the same flight)
Onward flight must be on a oneworld® flight

(1 guest allowed and must be traveling on a oneworld® flight)
Onward flight must be on a Qantas, Emirates, Jetstar, or oneworld® flight

(1 guest allowed and must be traveling on the same flight)*
*For oneworld® First Lounges, Platinum and Platinum One members must show onward travel on a oneworld® flight (one guest is allowed and must be traveling on a oneworld® flight as well).

If all of this looks incredibly confusing, don't worry, LoungeBuddy is the world's most comprehensive source for airport lounge information, and we're here to help! Just enter your Qantas Frequent Flyer membership level into the App profile, along with any credit cards and lounge memberships you may have, then create a trip, and LoungeBuddy will automatically tell you if you have access to any Qantas or oneworld lounges at the airport. It's so easy even a cassowary can do it.


Qantas remains one of the most highly regarded international airlines, and its world-class Frequent Flyer program affords loyal members the opportunity to experience life in the lap of luxury - at least before and during your next flight. With so many different ways to earn and redeem Qantas Points, you'll find yourself making those vacation dreams a reality sooner than you think. So what are you waiting for? Join Qantas Frequent Flyer, download the LoungeBuddy App, and start upgrading your travel experience now.

Qantas Contact Information

Australia Contacts

  • Information and reservations: 13-13-13. 24 hours, 7 days a week.
  • Qantas Frequent Flyer award reservations and membership inquiries: 13-11-31. 8am to 7pm AEST, Monday to Friday.
  • Arrivals and departures: 13-12-23. 24 hours, 7 days a week.

USA Contacts

  • Information and reservations: 1-800-227-4500. 24 hours, 7 days a week.
  • Qantas Frequent Flyer award reservations and membership inquiries: 1-800-227-4220. 8am to 7pm AEST, Monday to Friday.

Worldwide Contacts

To share your concerns, compliments, and feedback, contact Qantas via their website email submission form, or alternatively, you can send your correspondence to:

Customer Care
Qantas Airways Limited
10 Bourke Road
Mascot NSW 2020

Fax: 1-800-613-844 within Australia or
+61 2-9490-1857 outside of Australia

For lost property inquiries, visit the Qantas Baggage Contact page.

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